Returns & Refund Policy

At Mzansi Bags, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Returns

We accept returns within 7 days of the delivery date. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

Items that have been used or damaged after delivery
Items returned after the 7-day window
Sale or clearance items (unless faulty)

How to Initiate a Return

To start a return, please contact us via our Contact page with your order number and reason for return. We will provide you with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 48 hours of receiving your order.